Stay safe, stay active

Club Closures and Membership FAQs

Image of woman stretching in a yoga class

See below for a list of frequently asked questions about memberships, products and services.

Response to Government guidelines

    > Temporary Club Closures

         > England

                > Membership information

         > Wales

         > Republic of Ireland

    > Club Measures

         > Northern Ireland

         > Scotland

NHS Test and Trace


Response to Government guidelines


Temporary Club Closures

Clubs in England

Following the recent UK Government announcement, we will temporarily close all David Lloyd Clubs in England from Thursday 5 November 2020. We have contacted all members to let them know. 

Membership information

What is happening with my membership?

All memberships will be frozen, free of charge until the Clubs reopen, which we hope will be on 3 December 2020 as planned.

Why have you taken my November fee if the Club is going to be closed?

We are very sorry but unfortunately, the announcement on Saturday evening came too late for us to be able to make any changes to the Direct Debit run. We followed our usual process, with the Direct Debit file submitted to the bank on Thursday 29 October 2020, for processing on Friday 30 October 2020, for debiting on Monday 2 November 2020. The clearing system does not work on weekends or bank holidays, which is why we collected your November fees as normal on Monday 02 November. We will reduce your next monthly payment due by the number of days the Club was closed. If we re-open as planned on the 03 December, you will receive an equivalent of a 28 day reduction.

Can I have a refund for November as the Club will be closed?

We will reduce your next month’s fees by the number of days the Club was closed for. If we reopen as planned on the 3 December 2020 you will receive the equivalent of a 28 day reduction in your December membership fee.

I am within my initial term, which has already been extended due to the previous lockdown, what will happen now?

If you were still in your initial term on the 1 November then this will be extended again by one full calendar month – so if we reopen as planned on 3 December 2020, your initial term will be extended by one further month.

What will happen to my annual membership renewal date?

Providing we reopen as planned on 3 December 2020 the renewal date for your annual membership will be extended by one additional month.

I have paid for AllStars/PT – what will happen with those sessions?

Any pre-paid sessions for November sessions will be available for you to enjoy in December.

What will happen to my Platinum guest passes

It was too late to stop the platinum guest pass being issued for November but don’t worry, these will be re-issued again in December even with the reduced fee / credit being applied.

Will I be able to contact anyone whilst the Club is closed?

We will have a very small team available during the period of closure, with the majority of the teams being furloughed, but if you need to contact us please email the Club’s generic email address {clubname}@davidlloyd.co.uk and one of the team will be in touch as soon as possible. It may take a little longer than usual to receive a reply, but we will get back to you, please don’t send in multiple emails as we will be replying to all emails in the order they have been received and sending multiple may increase the time it takes for us to get back to you.

I have cancelled my direct debit as I don’t want to pay until the Club reopens. Is this a problem?

We are really sorry to hear that, please email the Club on {clubname}@davidlloyd.co.uk and one of the team will get back to you as quickly as possible. It may take a little longer than usual to receive a reply, but we will get back to you, please don’t send in multiple emails as we will be replying to all emails in the order they have been received and sending multiple may increase the time it takes for us to get back to you, but don’t worry, we will take the date of your first communication to process your request.

I have cancelled my direct debit as I don’t want to pay until the Club reopens. Is this a problem?

We would rather you didn’t cancel your direct debit as this makes managing your membership more challenging and could result in your membership going into debt. If you have cancelled your direct debit, please would you reinstate this instruction with your bank as soon as possible. Please also ensure that your email address is up to date, as we will not take any monies without informing you in advance.

Are you still going to offer your online and app-based exercise content?

Yes!

The feedback from members about both our on demand classes, live streaming and training tips has been that it is a brilliant addition and really positive so, we will continue to offer for existing members free of charge going forward.

Our on demand classes are available right now and as soon as we can, we will get our live broadcast classes on the timetable.

I don’t have the David Lloyd app how do I go about getting it?

Downloading the app is easy, just go to your device's App Store or Play Store, search for David Lloyd Clubs and click download. You will find a simple step by step guide to follow, which will help you with the initial registration and then how to navigate the app. You will need your membership number, which is the number on the left of your membership card, and you will also need your email address to register. For help using the app, please visit our app FAQ page.

Problems or questions about using our mobile app for streaming live and on demand content? Please click here

 

Wales – Swansea and Cardiff Clubs

We are delighted that our Welsh Clubs reopened on Monday 6th November.

Here’s what you can expect to see when you return:

  • The gym and all the changing rooms are open as normal.
  • All group exercise classes have returned and are available to book on the app, including Ignite our new explosive workout, perfect after two weeks of lockdown.
  • Indoor classes will be restricted to 15 people for the first two weeks, after which, the Government will confirm if class sizes can be increased. While there are restrictions in the number of people that can attend our classes, we will endeavour to add additional classes to the timetable to increase availability.
  • All tennis courts will reopen and are available to book on the app.
  • The Clubroom will reopen with table service with our current menu available. There’s also a wide range of tasty takeaway options, including hot and cold drinks.
  • All kids facilities will reopen including tennis and swim programmes.
  • Our indoor pool, as well as the outdoor pool will remain open, perfect for those that like to take a dip in the fresh air.

Swansea and Cardiff Clubs Membership:

While the Club was closed, all memberships were suspended for free, with no payments taken.

All fees already paid for the days in October and November when the Club was closed, have been credited.

Any other product fees purchased will be credited back over the next week or so.

If you have an annual membership we have extended your membership by the number of days that the Club was closed.


Ireland – Dublin Club

The Irish Government have moved to Level 5 restrictions for 6 weeks, from Midnight on Wednesday 21st October.

The Dublin Club will temporarily close from 10:00 pm on Wednesday 21st October.

From Thursday 22 October Dublin Club memberships will be suspended for free and no further payments will be taken while the club is closed, there is no need to take any further action.

All fees already paid for the 10 days in October when the club will be is closed, will be deducted from your next membership payment, when the club reopens on Wednesday 2 December.

Any other product fees purchased will be credited when the club reopens. If you have an annual membership we will extend your membership by the number of days that the club is closed.


Club Measures:

Northern Ireland – Belfast Club

The Stormont Assembly introduced new restrictions across Northern Ireland, which come into effect at 6:00 pm on Friday 16 October 2020. The majority of Club facilities remain open, there are some changes, and these are outlined below.

Key updates:

  • The gym remains open for individual training as well as personal training
  • All changing rooms are open and unaffected
  • A wide range of hot and cold drinks and tasty snacks will be available on a takeaway service, available from 8am to 6pm weekdays and 9am to 4pm at weekends
  • The Clubroom will unfortunately not be open for table service or socialising • Both indoor and outdoor pools will remain open to use as an individual or with family members from your household
  • 5 outdoor tennis courts remain open, while all indoor courts will temporarily close
  • Group fitness classes will be paused, we hope these will all back up and running in four weeks’ time
  • All kids facilities including; creche, kids classes, swim and tennis lessons will be paused too
  • Direct debit payment for any Tennis and Swim All Stars in October will be credited back when lessons resume

Scottish Clubs

Clubs under Level 4 restrictions

Following the Scottish Government’s announcement to move areas across western and central Scotland into Level 4 restrictions from Friday 20th November, we will temporarily close the following 4 clubs from 6pm on Friday 20th November until Friday 11th December: Glasgow Rouken Glen, Glasgow West End, Glasgow Renfrew and Hamilton.

Membership suspension

From Friday 20th November your membership will be suspended for free and no further payments will be taken while the club is closed, so there is no need to take any further action. All fees already paid for the days in November when the club is closed will be deducted from your next membership payment. Your next direct debit payment will be taken when the club reopens on Saturday 12th December 2020. You will not be charged for the first 11 days of December.

What will happen to pre-paid products and services such as PT or All Stars?

All fees for purchased products will be credited when the Club reopens.

What will happen to my annual membership renewal date?

If you have an annual membership, your membership will be extended by the period the Club is temporarily closed.

I am within my initial term, which has already been extended due to the previous lockdown, what will happen now?

If you are still in your initial period on 20 November 2020, the initial period will be extended by the period the Club was temporarily closed for.

How do current regulations in Scotland affect Scottish Clubs not in Level 4?

Clubroom Café, Food and Drinks

Within all Clubs in Scotland that are not under Level 4 restrictions, the Clubroom Café can operate between 7:00 am and 6:00 pm, however, the Clubroom Café opening hours may vary within this time frame. Please check with your Club team for further details. The service each Club will provide is to eat or drink in, with orders taken via table service, or members have the option to purchase take away to consume away from the Club. We will, temporarily, not be offering alcoholic beverages in our Scottish Clubs, effective from 6:00 pm on Friday 9th October 2020.

Group Exercise

At David Lloyd Aberdeen, indoor group exercise is currently unaffected and will continue as it has done since the Clubs reopened. At David Lloyd Dundee, Edinburgh Corstorphine and Edinburgh Newhaven Harbour, indoor group exercise will be paused from 6pm on Friday 9th October.

 

Stay safe and active

During these uncertain times, it has never been more important for you to keep healthy and active. We will continue to provide online workouts free of charge, so don’t forget to continue to visit the app, where there is a wide range of new and exciting workouts to keep you active and entertained.

We will continue to keep you updated on any further changes.

 

NHS Test and Trace

We are required to display the official NHS COVID – 19 QR code poster at the entrance of each of our Clubs to support the NHS Test and Trace system.

The government has asked many venues to do this and in our case, it is so that members, visitors and our teams entering our Clubs can use this code to “check in” their attendance at our Club, on the NHS COVID – 19 App as part of the NHS Test and Trace, you will see these codes at many different locations across England and Wales.

If you do choose to use the code and “check in” you will need to have downloaded the NHS COVID-19 App from the App store or Google Play and scan the QR code using the app and the code on the poster at the Club when you visit us.

You will still need to swipe your membership card as usual to enter the Club, as there is no direct link from the NHS Test and Trace to our own systems.

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Stay safe, stay active

If you are planning a visit to a Club, please keep the following in mind:
  • We are closely following government guidelines and working with UKActive, and we will amend our procedures in line with any changes to regulations.
  • Please do not come to the club if you feel unwell and let us know if you or anyone in your household develop Covid-19 symptoms.
  • Help keep yourself safe by wiping down equipment before and after use and washing your hands frequently.
  • Do not remove cleaning materials/hand sanitiser from the Club.
  • Please bring your own towel, yoga mat and water bottle.
  • Please keep social distancing in mind at all times, and leave plenty of space between yourself and other members.
  • Download the David Lloyd mobile app - you'll need to use it to book all classes, courts and kids classes.
  • Please be patient, polite and observe all notices, but of course if you have nay feedback, do let us know.