Stay safe, stay active

Club Closures and Membership FAQs

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See below for a list of frequently asked questions about memberships, products and services.

Response to Government guidelines

    > Club closures & reopening information

         > England

         > Scotland

         > Wales

         > Republic of Ireland

         > Northern Ireland

NHS Test and Trace

Other Questions


Response to Government guidelines


Club Closures and Reopening information

Clubs in England

Following the Government’s recent announcement, we are delighted to have reopened all Clubs in England. 

Our clubs will generally operate as they did after the first lockdown, with additional measures in place to ensure the safety of our members and team members.

For more information about each area of our Clubs, please read our other FAQs. 

Do I need to wear a face covering when I visit the Club?

Face coverings are mandatory in all indoor areas of our Clubs unless you are exempt. You do not have to wear a face covering when exercising or when seated within the Club lounge however, a face covering must be worn at all other times.

If you are exempt, we can provide you with an exemption card from so that everyone knows you are not required to wear one.

Our team members will be wearing face coverings unless exempt or exercising too and will be doing all they can to ensure our members are always wearing theirs.

We won’t allow you into your Club without a face covering being worn unless you are exempt.

 

Membership information

12th April Club Reopening - Membership information

We contacted all members via email on 29th March with details of our reopening.

When will my membership restart?

Your membership will reactivate on 12/04/2021 and you can start using the Club from this date.

When will my next payment date be and how has it been calculated?

The direct debit payment for April will be collected on 12 April. The fee will be reduced by any credited days owed for when the Club was closed, and will cover the remaining days of April that the Club is open for. Details were sent to each member by email on 29 March 2021.

What will happen to the date of my annual membership renewal?

We will extend the renewal date of your membership and any associate memberships by the number of months the Club has been closed for.

I am still within the initial term for my membership, what will happen?

Your term will also be extended by the number of months that the club was closed.

I have a question about my membership – who do I contact?

Please contact our Membership Support Team, the best way to reach them is via the Manage my Membership section within the David Lloyd Clubs App. Alternatively you can use the Manage my Membership section in the members area of our website or by email, which you can send to {clubname}@davidlloyd.co.uk. Please keep a note of the unique case number that you will receive.

I am not ready to come back yet, what are my options?

The option to suspend is always available. Please contact our Membership Support Team to let us know that is what you wish to do. The best way to reach them is via the Manage my Membership section within the David Lloyd Clubs App. Alternatively you can use the Manage my Membership section in the members area of our website or by email, which you can send to {clubname}@davidlloyd.co.uk. Please keep a note of the unique case number that you will receive.

What are my Club's opening hours?

Clubs are open 7 days a week. You can view opening hours in the app or find your club here.

Are changing rooms open?

Yes, our changing rooms are open and set up to support social distancing

How will you be managing capacity to ensure that the Club’s outdoor spaces don’t become overcrowded at busy times?

Each area has a capacity limit in place, with Group Exercise class spaces determined by the socially distanced set up, tennis courts by the number of players and our pools all have controls in place for both bather volume and poolside use, with loungers positioned in a socially distanced layout.

How do I book a Personal Trainer?

You can book and pay for your personal training via the David Lloyd Clubs app.

Will I be able to use existing, unused Personal Training vouchers to access Personal Training from the 12th April?

Yes, you can use your existing PT vouchers – just make your outdoor Personal Training booking in the app and use your voucher to pay. We have extended all Personal Training vouchers until the end of August 2021.

Are you still offering your online and app-based exercise content?

Yes! The feedback from members about our on demand classes, live streaming and training tips has been that it is a brilliant addition and really positive and we will continue to offer this free of charge going forward.

We will continue to provide on demand content, seminars and tips to complement your in-Club experience.

I don’t have the David Lloyd app how do I go about getting it?

Downloading the app is easy, just go to your device's App Store or Play Store, search for David Lloyd Clubs and click download. You will find a simple step by step guide to follow, which will help you with the initial registration and then how to navigate the app. You will need your membership number, which is the number on the left of your membership card, and you will also need your email address to register. For help using the app, please visit our app FAQ page.

Problems or questions about using our mobile app for streaming live and on demand content? Please click here

 

Further membership questions

I emailed to cancel my membership when the club closed / during the Club’s closure, why haven’t you processed this request?

We are sorry that your request has not been processed. The Membership Support Team are available to help and will be able to process your request.

We will use the date that you first contacted us as the point of notification, so any notice to cancel will take effect as usual, from the 1st of the following month. If we received your notice to cancel before the 4th of the month we will start your notice period from the 1st of that month.

I contacted the Club to cancel my membership whilst the Club was closed, why are you holding me to a notice period?

Whilst memberships were frozen, free of charge and no money was taken during the close period, our usual terms and conditions still applied. You will not have been charged nor will you be charged for the months of your notice period that the club was closed for.

Do you offer a shorter membership as times are uncertain?

You always have the option of moving onto a “Flexible” membership. Your Club team will be able to provide all the information you need to consider this membership option.

I owe some money for my membership - how do I make that payment?

Please follow this link to make your membership fee payment.

I am halfway through my 3-month notice period, what’s going to happen with my cancellation?

All memberships will be restarted when we reopen and you will be charged your usual membership fee for the remainder of your notice period when the Clubs are open.

My employer is paying my membership through GymFlex, what should I do?

We will extend your membership with us, through GymFlex, for the month the Clubs have been closed, but if you have any questions about payments, or membership queries, then you would need to talk to your employer or GymFlex directly as they manage your membership. 

My guest passes expired during the period the club was closed, can these be extended?

All guest passes that expired during September, October and November will be extended and will now expire at the end of August 2021.

How do you process my personal information?

Any personal data we collect from you is treated in accordance with the 

 

 

Clubs in Scotland

Following First Minister Nicola Sturgeon's recent announcement, we’re excited to reopen all clubs in Scotland from Monday 26 April.

Outdoor facilities opening 12th March

We are delighted that our Scottish Clubs have opened for our outdoor activities from Friday 12th March. This includes tennis, outdoor swimming, group exercise classes and Personal Training. You can find more information here.

 

12th March outdoor fitness

What will my Club's opening hours be?

Clubs will be open 7 days a week. For specific opening hours, please find your club here, or refer to the opening hours available in the David Lloyd app.

My Club is not on the list of Clubs that will be opening for outdoor fitness. Can I attend a nearby Club?

Yes, our usual reciprocal use rules remain but you can use any Club that you would usually have access to, to take advantage of outdoor activities if your Club is not on the list.

How will I access the outdoor facilities if the main Club building remains closed?

You can access the outdoor facilities by going through the main reception and swiping your membership card as usual. Our team will be on hand to guide you to the outdoor facilities that are available.

Will changing rooms be open?

No, unfortunately we are currently unable to open our changing rooms due to government restrictions. There will be one toilet available for use at each Club.

Do I need to wear a face covering when I visit the Club?

Yes, all members over the age of 12 years old must wear face coverings as they walk through the club. Entry will be refused to anybody not wearing a face covering, unless you are exempt from wearing a face covering.

If you are exempt from wearing a face covering, please let us know and we will provide you with a complimentary lanyard, to ensure your exemption is instantly recognisable to your fellow members and our teams.

How will you be managing capacity to ensure that the Club’s outdoor spaces don’t become overcrowded at busy times?

Each area has a capacity limit in place, with Group Exercise class spaces determined by the socially distanced set up, tennis courts by the number of players and our pools all have controls in place for both bather volume and poolside use, with loungers positioned in a socially distanced layout.

Do I have to pay to use my Club’s outdoor facilities from Friday 12th March?

Yes. You will need to opt in to use the Club’s outdoor facilities. There will be a one-off fee which varies by Club, and your Club’s General Manager will be in touch with more information.

The price is fixed and will remain the same whether you choose to opt in on 12th March or at any later date, prior to our indoor facilities opening.

Opting in to outdoor fitness will give you access to our available outdoor facilities. Access to Tennis bookings is in line with your current membership. Opting in to outdoor fitness will not unfreeze your membership.

Children under 18 can use the facilities as per their usual permissions.

How will the fee to use the outdoor facilities be taken?

You can simply click on the link in the email we send you to let us know you want to use our outdoor facilities and we will automatically collect the relevant fee via direct debit shortly afterwards.

Alternatively, just come along to the Club, swipe in and our systems will automatically apply the fee, which we will collect via direct debit shortly afterwards.

I don’t want to come back to the Club until it reopens its indoor facilities. Will I still be charged for the period between 12th March and indoor facilities opening?

No, unless you opt in to using our outdoor facilities, your membership remains frozen, free of charge. You can opt in to access outdoor fitness at any time prior to our indoor facilities opening.

When can I start booking my chosen activities (Scottish Clubs)?

Our group exercise classes and tennis courts will be bookable from 6pm on Thursday 11th March 2021.

How do I book a Personal Trainer?

You can book and pay for your personal training via the David Lloyd Clubs app.

Will I be able to use existing, unused Personal Training vouchers to access Personal Training from the 12th March?

Yes, you can use your existing PT vouchers – just make your outdoor Personal Training booking in the app and use your voucher to pay. We have extended all Personal Training vouchers until the end of August 2021.

Can I use a guest pass and bring a friend to the Club to use the outdoor facilities?

No, to enable us to manage capacity and keep everyone safe at our Clubs, guests won’t be allowed to visit the Club whilst it is only open for outdoor fitness.

I paid my direct debit in full in December before the Club was closed for a period at the end of the month. Will these days be credited to my account?

We will be in touch with details of any credit owed to you for the days of club closure. Vouchers and other credit options including food & drink and personal training vouchers will also be extended.

Are you still offering your online and app-based exercise content?

Yes!

The feedback from members about our on demand classes, live streaming and training tips has been that it is a brilliant addition and really positive and we will continue to offer this free of charge going forward.

We will continue to provide on demand content, seminars and tips to complement your in-Club experience.

I don’t have the David Lloyd app how do I go about getting it?

Downloading the app is easy, just go to your device's App Store or Play Store, search for David Lloyd Clubs and click download. You will find a simple step by step guide to follow, which will help you with the initial registration and then how to navigate the app. You will need your membership number, which is the number on the left of your membership card, and you will also need your email address to register. For help using the app, please visit our app FAQ page.

Problems or questions about using our mobile app for streaming live and on demand content? Please click here

Membership information

Club Reopening - Membership information

We are working through all the details with our teams and your club's General Manager will be in touch in the coming days with further information specific to your club.

We know that you may have questions about your club and your membership, and we will of course continue to keep you updated, but as a reminder;

  • Your membership still remains frozen, free of charge
  • We will be in touch with details on any credit owed to you for the days of club closure
  • Vouchers and other credit options including food & drink and personal training vouchers will be extended

 

Wales – Swansea and Cardiff Clubs

Following First Minister Mark Drakeford’s announcement that outdoor sports facilities can reopen, we are delighted to have opened outdoor tennis courts and be offering Personal Training in our Cardiff and Swansea clubs from Saturday 13th March.

In Swansea 1 outdoor tennis court will be available with 5 available in Cardiff.

What will my Club’s opening hours be?

Your Club will be open 7 days a week. Monday to Friday clubs are open from 11am to 6pm and Saturday and Sunday 9am to 4pm.

How will I access the outdoor facilities if the main Club building remains closed?

You will access the outdoor facilities via a side gate that will be signposted at each Club and our team will be on hand to guide you to the outdoor facilities that are available. You do not need to swipe your membership card.

Will changing rooms be open?

No, unfortunately we are currently unable to open our changing rooms due to government restrictions. We are also unable to open any toilet facilities while Clubs are only open for outdoor fitness. 

Do I need to wear a face covering when I visit the Club?

As it is only the outdoor areas that are open, you do not need to wear a face covering, however, should you have to enter the Club for any reason, all members over the age of 12 years old must wear face coverings as they walk through the club. Entry will be refused to anybody not wearing a face covering, unless you are exempt from wearing a face covering.

If you are exempt from wearing a face covering, please let us know and we will provide you with a complimentary lanyard, to ensure your exemption is instantly recognisable to your fellow members and our teams.

How will you be managing capacity to ensure that the Club’s outdoor spaces don’t become overcrowded at busy times?

Each area has a capacity limited in place and a maximum of four people are allowed on a tennis court at any time.

Do I have to pay to use my Club’s outdoor facilities from Saturday 13th March?

Outdoor access to play tennis will be free for the rest of March and your membership remains frozen for now and will only restart when we are able to open up more facilities.

We will share more details nearer the time about what will be on offer and your membership fees.

I don’t want to come back to the Club until it reopens its indoor facilities. Will I still be charged for the period between 13th March and indoor facilities reopening?

No, your membership remains frozen, free of charge until we are able to open more facilities, however there will be a charge for Personal Training sessions. 

How do I book a Personal Trainer?

You can book and pay for your personal training via the David Lloyd Clubs app.

Will I be able to use existing, unused Personal Training vouchers to access Personal Training from the 13th March?

Yes, you can use your existing PT vouchers – just make your outdoor Personal Training booking in the app and use your voucher to pay. We have extended all Personal Training vouchers until the end of August 2021.

When can I start booking my chosen activities?

From 5:30pm on Friday 12th March Tennis and Personal Training can be booked in the app. 

Can I use a guest pass and bring a friend to the Club to use the outdoor facilities?

No, to enable us to manage capacity and keep everyone safe at our Clubs, guests won’t be allowed to visit the Club whilst it is only open for outdoor fitness.

Membership information

Club Reopening - Membership information

We are working through all the details with our teams and your club's General Manager will be in touch in the coming days with further information specific to your club.

We know that you may have questions about your club and your membership, and we will of course continue to keep you updated, but as a reminder;

  • Your membership still remains frozen, free of charge
  • We will be in touch with details on any credit owed to you for the days of club closure
  • Vouchers and other credit options including food & drink and personal training vouchers will be extended


Republic of Ireland – Dublin Club

The Irish Government moved to Level 5 restrictions from Midnight on Thursday 31st December. Therefore, the David Lloyd Dublin Riverview closed from the 1st January 2020 until further notice. 

Membership suspension

From Thursday 31st December, memberships were suspended for free and no further payments will be taken while the club is closed, therefore there is no need to take any further action. All fees paid for the days in December when the club was closed will be deducted from your next membership payment. Your next direct debit payment will be taken when the club reopens.

What will happen to pre-paid products and services such as PT or All Stars?

All fees for purchased products will be credited when the Club reopens.

What will happen to my annual membership renewal date?

If you have an annual membership, your membership will be extended by the period the Club is temporarily closed.

I am within my initial term, which has already been extended due to the previous lockdown, what will happen now?

If you were still in your initial period on 31st December 2020, the initial period will be extended by the period the Club is temporarily closed for.

 

Northern Ireland – Belfast Club

Following the Northern Ireland Government’s announcement that outdoor sports facilities can reopen, we are delighted to have opened outdoor tennis courts at David Lloyd Belfast from Thursday 1st April.

What are my Club’s opening hours?

Your Club will be open 7 days a week. Monday to Friday the Club will be open from 11.30am to 6.30pm and Saturday and Sunday 9am to 4pm.

How will I access the outdoor facilities if the main Club building remains closed?

You will access the outdoor facilities via a side gate that will be signposted at the Club and our team will be on hand to guide you to the outdoor facilities that are available. You do not need to swipe your membership card.

Will changing rooms be open?

No, unfortunately we are currently unable to open our changing rooms due to government restrictions.

Do I need to wear a face covering when I visit the Club?

As it is only the outdoor areas that are open, you do not need to wear a face covering, however, should you have to enter the Club for any reason, all members over the age of 12 years old must wear face coverings as they walk through the club. Entry will be refused to anybody not wearing a face covering, unless you are exempt from wearing a face covering.

If you are exempt from wearing a face covering, please let us know and we will provide you with a complimentary lanyard, to ensure your exemption is instantly recognisable to your fellow members and our teams.

How will you be managing capacity to ensure that the Club’s outdoor spaces don’t become overcrowded at busy times?

Each area has a capacity limited in place and a maximum of four people are allowed on a tennis court at any time.

Do I have to pay to use my Club’s outdoor facilities from Thursday 1st April?

Outdoor access to play tennis will be free. Your membership remains frozen for now and will only restart when we are able to open up more facilities.

We will share more details nearer the time about what will be on offer and your membership fees.

I don’t want to come back to the Club until it reopens its indoor facilities. Will I still be charged for the period between 1st April and indoor facilities reopening?

No, your membership remains frozen, free of charge until we are able to open more facilities, however there will be a charge for Personal Training sessions.

When can I start booking my chosen activities?

From 5:30pm on Wednesday 31st March Tennis can be booked in the app.

Can I use a guest pass and bring a friend to the Club to use the outdoor facilities?

No, to enable us to manage capacity and keep everyone safe at our Clubs, guests won’t be allowed to visit the Club whilst it is only open for outdoor fitness.

Membership information

Club Reopening - Membership information

We are working through all the details with our teams and your club's General Manager will be in touch in the coming days with further information specific to your club.

We know that you may have questions about your club and your membership, and we will of course continue to keep you updated, but as a reminder;

  • Your membership still remains frozen, free of charge
  • We will be in touch with details on any credit owed to you for the days of club closure
  • Vouchers and other credit options including food & drink and personal training vouchers will be extended


Stay safe and active

During these uncertain times, it has never been more important for you to keep healthy and active. We will continue to provide online workouts free of charge, so don’t forget to continue to visit the app, where there is a wide range of new and exciting workouts to keep you active and entertained.

We will continue to keep you updated on any further changes.

 

NHS Test and Trace

We are required to display the official NHS COVID – 19 QR code poster at the entrance of each of our Clubs to support the NHS Test and Trace system.

The government has asked many venues to do this and in our case, it is so that members, visitors and our teams entering our Clubs can use this code to “check in” their attendance at our Club, on the NHS COVID – 19 App as part of the NHS Test and Trace, you will see these codes at many different locations across England and Wales.

If you do choose to use the code and “check in” you will need to have downloaded the NHS COVID-19 App from the App store or Google Play and scan the QR code using the app and the code on the poster at the Club when you visit us.

You will still need to swipe your membership card as usual to enter the Club, as there is no direct link from the NHS Test and Trace to our own systems.

Other Questions

Was anyone maintaining the facilities whilst the Clubs were temporarily shut?

Yes, whilst the Clubs are closed the regional maintenance technicians are routinely visiting each of the Clubs to perform statutory and regulatory inspections and testing, along with general maintenance activities, to ensure the standards are maintained ready for the Clubs to fully reopen.

Will you notify me if I you think I may have come into contact with a person who has tested positive for Covid-19 whilst at the club?

We are fully complying with all government advice regarding this, supporting the government's track and trace system.

Do I need to wear a face covering when visiting the Club?

Yes, all members over the age of 12 years old must wear face coverings as they walk through the club. Entry will be refused to anybody not wearing a face covering, unless you are exempt from wearing a face covering.

If you are exempt from wearing a face covering, please let us know and we will provide you with a complimentary lanyard, to ensure your exemption is instantly recognisable to your fellow members and our teams.

 

Still can't find what you're looking for?

Stay safe, stay active

If you are planning a visit to a Club, please keep the following in mind:
  • We are closely following government guidelines and working with UKActive, and we will amend our procedures in line with any changes to regulations.
  • Please do not come to the club if you feel unwell and let us know if you or anyone in your household develop Covid-19 symptoms.
  • Help keep yourself safe by wiping down equipment before and after use and washing your hands frequently.
  • All members over 12 years must wear a face covering when inside the building unless you are exempt.
  • Please bring your own towel, yoga mat and water bottle.
  • Please keep social distancing in mind at all times, and leave plenty of space between yourself and other members.
  • Download the David Lloyd mobile app - you'll need to use it to book all classes, courts and kids classes.
  • Please be patient, polite and observe all notices, but of course if you have nay feedback, do let us know.