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Club Closures and Membership FAQs

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See below for a list of frequently asked questions about memberships, products and services.

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Response to Government guidelines

    > Club closures & reopening information

         > United Kingdom

         > Republic of Ireland

NHS Test and Trace

Other Questions


Response to Government guidelines


Club Closures and Reopening information

We are delighted to have reopened all Clubs in the United Kingdom. 

Our clubs will generally operate as they did after the first lockdown, with additional measures in place to ensure the safety of our members and team members.

For more information about each area of our Clubs, please read our other FAQs. 

Do I need to wear a face covering when I visit the Club?

Face coverings are mandatory in all indoor areas of our Clubs unless you are exempt. You do not have to wear a face covering when exercising or when seated within the Club lounge however, a face covering must be worn at all other times.

If you are exempt, we can provide you with an exemption card from so that everyone knows you are not required to wear one.

Our team members will be wearing face coverings unless exempt or exercising too and will be doing all they can to ensure our members are always wearing theirs.

We won’t allow you into your Club without a face covering being worn unless you are exempt.

Are indoor group exercise classes now available?

Yes, in line with the latest government guidance, our programme of indoor group exercise classes restarted from 17th May. We have also now opened our saunas and steam rooms, while food and drink may be consumed in our Clubrooms from this date.

 

Membership information

I have a question about my membership – who do I contact?

Please contact our Membership Support Team, the best way to reach them is via the Manage my Membership section within the David Lloyd Clubs App. Alternatively you can use the Manage my Membership section in the members area of our website or by email, which you can send to {clubname}@davidlloyd.co.uk. Please keep a note of the unique case number that you will receive.

I am not ready to come back yet, what are my options?

The option to suspend is always available. Please contact our Membership Support Team to let us know that is what you wish to do. The best way to reach them is via the Manage my Membership section within the David Lloyd Clubs App. Alternatively you can use the Manage my Membership section in the members area of our website or by email, which you can send to {clubname}@davidlloyd.co.uk. Please keep a note of the unique case number that you will receive.

What are my Club's opening hours?

Clubs are open 7 days a week. You can view opening hours in the app or find your club here.

How will you be managing capacity to ensure that the Clubs don’t become overcrowded at busy times?

Each area has a capacity limit in place, with Group Exercise class spaces determined by a socially distanced set up, tennis courts by the number of players and our pools all have controls in place for both bather volume and poolside use, with loungers positioned in a socially distanced layout.

Are you still offering your online and app-based exercise content?

Yes! The feedback from members about our on demand classes, live streaming and training tips has been that it is a brilliant addition and really positive and we will continue to offer this free of charge going forward.

We will continue to provide on demand content, seminars and tips to complement your in-Club experience.

I don’t have the David Lloyd app how do I go about getting it?

Downloading the app is easy, just go to your device's App Store or Play Store, search for David Lloyd Clubs and click download. You will find a simple step by step guide to follow, which will help you with the initial registration and then how to navigate the app. You will need your membership number, which is the number on the left of your membership card, and you will also need your email address to register. For help using the app, please visit our app FAQ page.

Problems or questions about using our mobile app for streaming live and on demand content? Please click here

My guest passes expired during the period the club was closed, can these be extended?

All guest passes that expired during September, October and November will be extended and will now expire at the end of August 2021.

 

Republic of Ireland – Dublin Club

Following the Irish Government’s recent announcement, we are delighted to open indoor facilities at David Lloyd Dublin Riverview from Monday 7th June, following on from the outdoor facilities that are currently available.

What are my Club’s opening hours?

Your Club will be open 7 days a week.

From Monday 7th June, Monday to Friday the Club will be open from 6am to 10pm. Saturday and Sunday, the Club will be open 7am to 8pm.

Will changing rooms be open?

Yes, changing facilities are now open and are set up to support social distancing. Towels will be provided for all members.

Do I need to wear a face covering when I visit the Club?

Face coverings are mandatory in all indoor areas of our Clubs unless you are exempt. You do not have to wear a face covering when exercising or when seated within the Club lounge however, a face covering must be worn at all other times.

If you are exempt, we can provide you with an exemption card from so that everyone knows you are not required to wear one. Our team members will be wearing face coverings unless exempt or exercising too and will be doing all they can to ensure our members are always wearing theirs. We won’t allow you into your Club without a face covering being worn unless you are exempt.

How will you be managing capacity to ensure that the Club doesn’t become overcrowded at busy times?

Each area has a capacity limit in place, with Group Exercise class spaces determined by the socially distanced set up, tennis courts by the number of players and our pools all have controls in place for both bather volume and poolside use, with loungers positioned in a socially distanced layout.

Membership information

Club Reopening - Membership information

When will my membership restart?

Your membership will reactivate on Monday 7th June.

When will my next payment date be and how has it been calculated?

The direct debit payment for June will be collected on 7th June and will be pro-rated to take account of the 24 days in the month of June that the Club will be open for.

What will happen to the date of my annual membership renewal?

We will extend the renewal date of your membership and any associate memberships by the number of months the Club has been closed for.

I am still within the initial term for my membership, what will happen?

Your term will also be extended by the number of months that the club was closed.

I have a question about my membership – who do I contact?

Please contact our Membership Team at the club by sending an email to [email protected] Please keep a note of the unique case number that you will receive.

  

NHS Test and Trace

We are required to display the official NHS COVID – 19 QR code poster at the entrance of each of our Clubs to support the NHS Test and Trace system.

The government has asked many venues to do this and in our case, it is so that members, visitors and our teams entering our Clubs can use this code to “check in” their attendance at our Club, on the NHS COVID – 19 App as part of the NHS Test and Trace, you will see these codes at many different locations across England and Wales.

If you do choose to use the code and “check in” you will need to have downloaded the NHS COVID-19 App from the App store or Google Play and scan the QR code using the app and the code on the poster at the Club when you visit us.

You will still need to swipe your membership card as usual to enter the Club, as there is no direct link from the NHS Test and Trace to our own systems.

 

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Stay safe, stay active

If you are planning a visit to a Club, please keep the following in mind:
  • We are closely following government guidelines and working with UKActive, and we will amend our procedures in line with any changes to regulations.
  • Please do not come to the club if you feel unwell and let us know if you or anyone in your household develop Covid-19 symptoms.
  • Help keep yourself safe by wiping down equipment before and after use and washing your hands frequently.
  • All members over 12 years must wear a face covering when inside the building unless you are exempt.
  • Please bring your own towel, yoga mat and water bottle.
  • Please keep social distancing in mind at all times, and leave plenty of space between yourself and other members.
  • Download the David Lloyd mobile app - you'll need to use it to book all classes, courts and kids classes.
  • Please be patient, polite and observe all notices, but of course if you have nay feedback, do let us know.