Stay safe, stay active

Club Closures and Membership FAQs

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See below for a list of frequently asked questions about memberships, products and services.

Response to Government guidelines

    > Club closures & reopening information

         > England

                > Membership information

         > Wales

         > Republic of Ireland

         > Northern Ireland

         > Scotland

NHS Test and Trace

Other Questions


Response to Government guidelines


Club Closures and Reopening information

Clubs in England

Following the recent UK Government announcement, we have temporarily closed all Clubs in England until further notice. We have contacted all members to let them know that their Club is closed.

Membership information

Club Closures - Membership information

What is happening with my membership?

All memberships will be automatically frozen, free of charge until the Clubs reopen and you do not need to do anything. We will not collect any further fees until your Club reopens.

My Club closed in December, what will happen to the membership fees I had already paid for December?

All fees already paid for the days in December when the Club was closed will be deducted from your next membership payment. Your next direct debit payment will be taken when the Club reopens, and we will communicate with members directly beforehand.

My Club closed on 5th January, what will happen to the membership fees I have already paid for January?

For January fees already paid, we will reduce your future membership fees by 27 days when we are able to re-open. Your next direct debit payment will be taken when the Club reopens, and we will communicate with members directly beforehand.

I am within my initial term, what will happen to my membership?

If you were still in your initial term when your Club closed, then this term will be extended by the period the Club is temporarily closed for.

What will happen to my annual membership renewal date?

If you have an annual membership, your membership will be extended by the period the Club is temporarily closed for.

I have paid for AllStars/PT – what will happen with those sessions?

Any pre-paid sessions for sessions will be available for you to enjoy when your Club reopens.

My membership is due to end during the period the Club will be closed for - what will happen now?

We will extend your cancellation date for the number of days you have remaining on your membership to allow you to enjoy the remainder of your membership when the Clubs reopen.

Will I be able to contact anyone whilst the Club is closed?

We will have a very small team available during the period of closure, with the majority of the teams being furloughed, but if you need to contact us please email the Club’s generic email address <clubname>@davidlloyd.co.uk and one of the team will be in touch as soon as possible. It may take a little longer than usual to receive a reply, but we will get back to you, please don’t send in multiple emails as we will be replying to all emails in the order they have been received and sending multiple may increase the time it takes for us to get back to you.

I want to cancel my membership, what should I do?

We are really sorry to hear that, please email the Club on <clubname>@davidlloyd.co.uk and one of the team will get back to you as quickly as possible. It may take a little longer than usual to receive a reply, but we will get back to you, please don’t send in multiple emails as we will be replying to all emails in the order they have been received and sending multiple may increase the time it takes for us to get back to you, but don’t worry, we will take the date of your first communication to process your request.

I have cancelled my direct debit as I don’t want to pay until the Club reopens. Is this a problem?

We would rather you didn’t cancel your direct debit as this makes managing your membership more challenging and could result in your membership going into debt. If you have cancelled your direct debit, please would you reinstate this instruction with your bank as soon as possible. Please also ensure that your email address is up to date, as we will not take any monies without informing you in advance.

How do you process my personal information?

Any personal data we collect from you is treated in accordance with the David Lloyd privacy policy.

Are you still going to offer your online and app-based exercise content?

Yes!

The feedback from members about both our on demand classes, live streaming and training tips has been that it is a brilliant addition and really positive so, we will continue to offer for existing members free of charge going forward.

We will continue to provide on demand content, seminars and tips to complement your in-Club experience.

I don’t have the David Lloyd app how do I go about getting it?

Downloading the app is easy, just go to your device's App Store or Play Store, search for David Lloyd Clubs and click download. You will find a simple step by step guide to follow, which will help you with the initial registration and then how to navigate the app. You will need your membership number, which is the number on the left of your membership card, and you will also need your email address to register. For help using the app, please visit our app FAQ page.

Problems or questions about using our mobile app for streaming live and on demand content? Please click here

 

Wales – Swansea and Cardiff Clubs

Following First Minister Mark Drakeford's recent announcement, we have temporarily closed David Lloyd Cardiff and David Lloyd Swansea from Saturday 19th December 2020. We currently don't have a confirmed reopening date, however, the First Minister has committed to reviewing these measures and we will keep you up to date as and when we hear more.

From Saturday 19th December, Swansea and Cardiff Club membership will be suspended for free and no further payments will be taken while the club is closed, there is no need to take any further action. All fees already paid for the days in December when the club is closed will be deducted from the next membership payment, when the club reopens. Any other product fees purchased will be credited when the club reopens. Annual memberships will be extended by the number of days that the club is closed.


Republic of Ireland – Dublin Club

The Irish Government moved to Level 5 restrictions from Midnight on Thursday 31st December. Therefore, the David Lloyd Dublin Riverview will be closed from the 1st January 2020 until 31st January 2021.  

Membership suspension

From Thursday 31st December your membership will be suspended for free and no further payments will be taken while the club is closed, so there is no need to take any further action. All fees already paid for the days in December when the club is closed will be deducted from your next membership payment. Your next direct debit payment will be taken when the club reopens.

What will happen to pre-paid products and services such as PT or All Stars?

All fees for purchased products will be credited when the Club reopens.

What will happen to my annual membership renewal date?

If you have an annual membership, your membership will be extended by the period the Club is temporarily closed.

I am within my initial term, which has already been extended due to the previous lockdown, what will happen now?

If you are still in your initial period on 31st December 2020, the initial period will be extended by the period the Club was temporarily closed for.

 

Northern Ireland – Belfast Club

The Stormont Assembly has introduced new restrictions across Northern Ireland, which come into effect on 26th December 2020. This means that we will temporarily close David Lloyd Belfast at 4pm on 24th December until further notice.

Membership suspension

From Thursday 24th December your membership will be suspended for free and no further payments will be taken while the club is closed, so there is no need to take any further action. All fees already paid for the days in December when the club is closed will be deducted from your next membership payment. Your next direct debit payment will be taken when the club reopens.

What will happen to pre-paid products and services such as PT or All Stars?

All fees for purchased products will be credited when the Club reopens.

What will happen to my annual membership renewal date?

If you have an annual membership, your membership will be extended by the period the Club is temporarily closed.

I am within my initial term, which has already been extended due to the previous lockdown, what will happen now?

If you are still in your initial period on 24th December 2020, the initial period will be extended by the period the Club was temporarily closed for.


Clubs in Scotland

Level 4 restrictions

Following the Scottish Government’s announcement that Scotland will move into Level 4 restrictions from 26th December 2020, we will temporarily close all Clubs in Scotland at 4pm on 24th December 2020 until further notice.

Membership suspension

From Thursday 24th December your membership will be suspended for free and no further payments will be taken while the club is closed, so there is no need to take any further action. All fees already paid for the days in December when the club is closed will be deducted from your next membership payment. Your next direct debit payment will be taken when the club reopens.

What will happen to pre-paid products and services such as PT or All Stars?

All fees for purchased products will be credited when the Club reopens.

What will happen to my annual membership renewal date?

If you have an annual membership, your membership will be extended by the period the Club is temporarily closed.

I am within my initial term, which has already been extended due to the previous lockdown, what will happen now?

If you are still in your initial period on 24th December 2020, the initial period will be extended by the period the Club was temporarily closed for.

 

Stay safe and active

During these uncertain times, it has never been more important for you to keep healthy and active. We will continue to provide online workouts free of charge, so don’t forget to continue to visit the app, where there is a wide range of new and exciting workouts to keep you active and entertained.

We will continue to keep you updated on any further changes.

 

NHS Test and Trace

We are required to display the official NHS COVID – 19 QR code poster at the entrance of each of our Clubs to support the NHS Test and Trace system.

The government has asked many venues to do this and in our case, it is so that members, visitors and our teams entering our Clubs can use this code to “check in” their attendance at our Club, on the NHS COVID – 19 App as part of the NHS Test and Trace, you will see these codes at many different locations across England and Wales.

If you do choose to use the code and “check in” you will need to have downloaded the NHS COVID-19 App from the App store or Google Play and scan the QR code using the app and the code on the poster at the Club when you visit us.

You will still need to swipe your membership card as usual to enter the Club, as there is no direct link from the NHS Test and Trace to our own systems.

Other Questions

Was anyone maintaining the facilities whilst the Clubs were temporarily shut?

Yes, whilst the Clubs were closed the regional maintenance technicians were routinely visiting each of the Clubs to perform statutory and regulatory inspections and testing, along with general maintenance activities, to ensure the standards were maintained ready for the Clubs to fully reopen.

Will you notify me if I you think I may have come into contact with a person who has tested positive for Covid-19 whilst at the club?

We are fully complying with all government advice regarding this, supporting the government's track and trace system.

Will the club close again if a member who has visited the club tests positive for Covid-19?

We are fully complying with all government advice regarding how to proceed in such a scenario.

What happens if my club is in an area that has a local lockdown?

We will follow both the government and local authority advice if this happens and keep all of our members fully informed.

Are changing rooms open?

Yes, changing rooms are open, with showers and toilets in use. We have taken every other locker out of use to allow for social distancing. Changing room capacity is also reduced. The capacity of each club’s changing rooms will be displayed for you to see.

Do I need to wear a face covering when visiting the Club?

In Scotland and Wales, a face covering should be worn when in all indoor communal areas of the club. They are not required when eating, drinking or exercising.

In England and Northern Ireland, face coverings are currently only required when using the Clubroom (food and beverage) areas, however once seated, and eating or drinking, face coverings are not required.

In all clubs, all team members will be wearing face coverings in club and we encourage all members to also wear a face covering in all communal areas, other than when exercising or when eating and drinking in the clubroom. You are of course, welcome to wear a face covering in any area of the Club should you wish to do so.

Where we are operating a table service in Clubs, all orders for food and drink that is to be consumed in the Club are taken at the table, so please take a seat or allow our teams to guide you to a seat and we will pop over to take your order.

If you are purchasing items to take away, a face covering should be worn during the selection and purchase of the item.

 

Still can't find what you're looking for?

Stay safe, stay active

If you are planning a visit to a Club, please keep the following in mind:
  • We are closely following government guidelines and working with UKActive, and we will amend our procedures in line with any changes to regulations.
  • Please do not come to the club if you feel unwell and let us know if you or anyone in your household develop Covid-19 symptoms.
  • Help keep yourself safe by wiping down equipment before and after use and washing your hands frequently.
  • Do not remove cleaning materials/hand sanitiser from the Club.
  • Please bring your own towel, yoga mat and water bottle.
  • Please keep social distancing in mind at all times, and leave plenty of space between yourself and other members.
  • Download the David Lloyd mobile app - you'll need to use it to book all classes, courts and kids classes.
  • Please be patient, polite and observe all notices, but of course if you have nay feedback, do let us know.