GOT A QUESTION? HERE's how to get in touch with us


Contact A club

You can find contact details on each club’s own pages. Visit the Club Finder to find the one you need.


Interested in joining?

If you’re thinking of becoming a member, there are three things you can do to find out more.

1. Check facilities online – have a look at what your club has to offer here.

2. Make an enquiry – if you have a question or would like more information without coming to see us, fill out this form and someone will contact you.

3. Arrange a visit – to book a personal tour of your chosen club, complete a visit form and we’ll be in touch to arrange a convenient time.


Information for members

If you have a question about your membership, the first thing to do is to speak to a member of the team when you're next in club. If your question relates to your terms and conditions, you can find them in the Members Area of the website (you will need to register and log in to access this section).

There's also a Frequently Asked Questions section in the Members Area which you may also find helpful.

We are here to provide exceptional service and unrivalled facilities that enable our members of all ages to enjoy active, healthy lives. If you would like to speak to someone about your query, the team at your local David Lloyd club are there to help. You can find their details via the Club Finder.

Escalation process

If a member of the team can't help, then the head of department, or failing that, the General Manager will be happy to hear from you. You can also contact your club's Member Relations Manager using the email convention This email address can also be found on your club's pages on the website. Use our Club Finder to find your club.

If, after following the process detailed above, you're not satisfied with the outcome, please write to the Regional Manager at our head office (David Lloyd Leisure, PO Box 439, Hatfield, AL10 1EF). Alternatively, you can email us at or call us on 0300 3039531.


Your feedback

The easiest way to give us your feedback is to fill out this form or to speak to your club team – you can find their details here. If you are a current member and would like to highlight something to our Management team, please refer to our company escalation procedure, which can be found in the FAQs section of the Members Area. Please make sure that you are registered to access these pages.

You can also view your terms and conditions online in the Members Area, or ask your club for a copy.


Liability Insurance details

Please click here for information to include on a Claims Notification Form (CNF).


Working with David Lloyd Leisure

There are jobs of all shapes and sizes at David Lloyd Leisure – find out more on our careers page.


General enquiries

If you would like to find out about club facilities, events at a club near you, classes or another more general topic, add your query to this form and someone will be in touch.


Media and Press

For specific media enquiries, or to request a comment from our experts, please contact our press office.