Your feedback is really important to us. Throughout April we received over twenty-five comment cards. Thank you.
Below is a snapshot of what really matters to you, and the Club's response.
You said:
“I just wanted to say how good the children’s entertainer was on Friday. He was brilliant and very hands-on, and many people stayed because he was so good.”
24th April
We say:
Thank you so much for your positive feedback. We have received a lot of great feedback following the launch of the children’s entertainer, held on the last Friday of each month in the Clubroom. Over the coming months we hope you will continue to enjoy our entertainers, who will be offering a variety of activities including a mini disco, games and balloon modelling.
You said:
“Free weights area still waiting for new bars, old ones are rusty. Some of the stickers denoting the weight of the dumbbells are missing. We have been waiting for a long time”.
24th April
We say:
Thank you for your feedback. We are aware of the discolouration of some of our resistance equipment in the Gym. The Olympic bars are still relatively new and the open-plan nature of our pool causes this oxidisation. The bars continue to offer a safe workout whilst we accept the look appears below standard.
In respect of the weight identity labels on plates, this will continue to be addressed, as all methods of adhesion so far have failed. The matter is ongoing.
We ask Members to assist in minimising this happening by placing the the dumbbells on the floor or rack rather than dropping them.
On a positive note, the Club is scheduled for a resistance machine tradeout in August 2012, and this will include an increase of the dumbbell stock of 10k-20kg weights, to ease busier periods.
You said:
“Bandele who works in the Clubroom is always polite, courteous and pays attention to detail. He is a great asset.”
24th April
We say:
Thank you very much for your comments. Bandele has a very positive presence around the Clubroom and continues as always to deliver excellent customer service – well done Bandele!